The Ministry of Interior (MoI) has introduced a new feature on the Metrash app, which allows users to submit complaints directly to the Department of Security Systems.

The service covers complaints against institutions and security companies, violations by security service providers, and cases of surveillance activities carried out without a license.

To file a complaint, users need to log in to the Metrash app, go to “Communicate with Us”, select “Complaints”, select the relevant issue under “Application Type”, fill in the required details, confirm their validity, and click “Next” to complete the process.